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QCTO Code of Conduct for Development Quality Partners (DQP) and Assessment Quality Partners (AQP)

The QCTO Code of Conduct for Development Quality Partners (DQP) and Assessment Quality Partners (AQP) We, the undersigned, wish to be appointed by the QCTO as a DQP/AQP. We agree that, if the QCTO delegates such functions to us, we hereby commit ourselves to abide by the QCTO’s Code of Conduct in relation to all our work. The Code of Conduct to which we agree is as follows: i.      promoting the objectives of the NQF; ii.      dealing   fairly,   professionally   and   equitably   with   stakeholders   whilst accelerating the redress of past unfair discrimination; iii.      consulting  with  all  relevant  stakeholders  that  have  an  interest  in  the development and assessment of occupational qualifica[...]




A Defensive posture means you’re trying to prevent an opponent from scoring points. Defensiveness creates opponents and moves discussions from concepts, ideas, and solutions to people.

Defensiveness during disagreements creates positional arguments where participants are combatants and winning becomes personal.

The worst thing leaders do during disagreements is shifting focus from solution-finding to people.

One thing is certain. Disagreements that become personal distract organizations and waste resources.

Strong leaders leverage disagreements while weak leaders win arguments.

Overcoming defensiveness

Even though all leaders deal with disagreements, those new to leadership may stumble by advocating for one position rather than seeking broader solutions.

In addition, at the beginning of disagreements, withhold your solution. By doing so you free others to think creatively without feeling pressure to conform to your opinion. Another benefit of withholding your solution (at least for awhile) is you don’t have anything to defend.

Finally, understand that disagreements may create high potential environments where high heat molds great solutions.

A leader’s strength is best seen in an ability to remain calm and focused on solution-seeking rather than winning a disagreement.